FAQ

FAQ Page: 

How are Shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

 

Where do you ship your products from?

We ship from our partnered warehouses and factories located in the United States, Europe, and China.  Please expect your items to be shipped separately, if you order more than one item, as different factories specialize in different areas of manufacturing.

How long will it take for my order to arrive?

Shipping times vary by customer location and product shipping location, however orders arrive in approximately 7 - 20 business days.

 How long after my order is placed will it be shipped?

Orders are typically processed and shipped within 3 business days, although during high demand times items may ship within 5 business days.

Where is your company located?

Ours headquarters is in the UK while our warehouses are located across the United States, Europe, and China.

Will I receive a confirmation number after I place my order?

Yes, all customers will receive a confirmation number to the email they provide during checkout.

How can I pay?

We accept all major credit cards: Visa, MasterCard, Discover; and PayPal.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by the seller.
• The item you received was not as described.
• The item you received that was assured to be genuine was fake.